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Kuniye

Cr\u00e9dits : unsplash.com<\/figcaption><\/figure>\n

Chaque ann\u00e9e depuis 4 ans d\u00e9sormais, le groupe Fnac Darty publie une enqu\u00eate sur la fiabilit\u00e9 et la durabilit\u00e9 des diff\u00e9rents produits que ses enseignes proposent \u00e0 la vente. Intitul\u00e9e “Barom\u00e8tre du SAV”, cette enqu\u00eate permet de se faire une id\u00e9e sur les marques qui sont les plus fiables et les plus durables du march\u00e9<\/strong>. Concr\u00e8tement, le groupe Fnac Darty analyse trois crit\u00e8res importants pour r\u00e9aliser son classement des marques les plus durables et les plus fiables, en \u00e9tablissant un score sur chacun d'eux. Avec notamment :<\/p>\n

\n
La r\u00e9parabilit\u00e9 des smartphones<\/strong>. Le score est ici calcul\u00e9 \u00e0 partir du taux de r\u00e9paration\u00a0auquel il faut ajouter la dur\u00e9e de disponibilit\u00e9 des pi\u00e8ces d\u00e9tach\u00e9es.<\/li>\n
La fiabilit\u00e9 des smartphones<\/strong>. Le score est ici obtenu en divisant le nombre de smartphones r\u00e9par\u00e9s ou \u00e9chang\u00e9s au SAV par le nombre de smartphones qui sont sous la garantie l\u00e9gale de conformit\u00e9 de 2ans.<\/li>\n
La dur\u00e9e de disponibilit\u00e9 des diff\u00e9rentes pi\u00e8ces d\u00e9tach\u00e9es des smartphones<\/strong>. Son score est calcul\u00e9 en faisant la moyenne des scores pr\u00e9c\u00e9dents.<\/li>\n<\/ul>\n
En analysant m\u00e9ticuleusement ces trois crit\u00e8res, le groupe peut alors d\u00e9finir un score final de durabilit\u00e9 et de\u00a0fiabilit\u00e9\u00a0sur 200<\/strong> pour chaque marque de smartphones.\u00a0Dans cette enqu\u00eate, le groupe Fnac Darty a \u00e9galement interrog\u00e9 plus de 40 000 de ses clients pour comprendre pr\u00e9cis\u00e9ment pourquoi ils \u00e9taient amen\u00e9s \u00e0 faire r\u00e9parer ou \u00e9changer leur produit.<\/p>\n
$\"Barometre$
Cr\u00e9dits : Fnac Darty<\/figcaption><\/figure>\n
\u00c0 lire aussi : Samsung a menti, ses smartphones Galaxy se sont pas si \u00e9tanches que \u00e7a<\/a><\/strong><\/p>\n