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Kuniye

{"id":2261347,"date":"2019-11-18T18:35:52","date_gmt":"2019-11-18T17:35:52","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2261347"},"modified":"2021-06-23T14:14:20","modified_gmt":"2021-06-23T12:14:20","slug":"free-mobile-condamne-rembourser-frais-location-iphone-injustifies","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/free-mobile-condamne-rembourser-frais-location-iphone-injustifies.html","title":{"rendered":"Free Mobile condamn\u00e9 \u00e0 rembourser des frais de location de smartphone injustifi\u00e9s"},"content":{"rendered":"

Free Mobile vient d'\u00eatre condamn\u00e9 \u00e0 rembourser des frais injustifi\u00e9s de 200\u20ac \u00e0 un abonn\u00e9 dans le cadre de la location d'un smartphone. L'op\u00e9rateur de Xavier Niel accusait en effet son client d'avoir rendu l'iPhone 6 lou\u00e9 dans un mauvais \u00e9tat une fois la\u00a0p\u00e9riode de location\u00a0<\/strong>termin\u00e9e. La\u00a0justice a estim\u00e9 que Free Mobile n'\u00e9tait\u00a0pas en mesure de\u00a0prouver ses dires.\u00a0<\/b><\/p>\n

$\"free$ <\/p>\n

Dans un article publi\u00e9 ce 18 novembre 2019, l'UFC-Que Choisir rapporte une d\u00e9cision de justice prise par le tribunal d\u2019instance de Reims \u00e0 l'encontre de Free Mobile. Le tribunal a condamn\u00e9 le trublion des t\u00e9l\u00e9coms \u00e0 rembourser 200 euros de frais injustifi\u00e9s<\/strong> \u00e0 Jean-Loup, un ancien client. L'op\u00e9rateur doit aussi lui verser\u00a0200\u00a0\u20ac suppl\u00e9mentaires au titre des frais de justice engag\u00e9s.<\/p>\n

Comme le rappelle l'association de d\u00e9fense des consommateurs, Jean-Loup a lou\u00e9 pendant une p\u00e9riode de deux ann\u00e9es un iPhone 6 aupr\u00e8s de son op\u00e9rateur Free Mobile. Depuis 2014, Free Mobile permet en effet de louer un smartphone plut\u00f4t que de l'acheter.\u00a0Une fois la p\u00e9riode de location r\u00e9volue, il a souhait\u00e9 rendre le smartphone. L'homme a rendu l'iPhone 6 dans sa bo\u00eete d'origine et accompagn\u00e9 de tous ses accessoires. Jean-Loup affirme que le terminal \u00e9tait en parfait \u00e9tat de marche.<\/p>\n

Pourtant, Free Mobile a rapidement pr\u00e9lev\u00e9 200 euros sur le compte bancaire de son abonn\u00e9<\/strong>, arguant que l'iPhone r\u00e9cup\u00e9r\u00e9 \u00e9tait en “mauvaise \u00e9tat”<\/em>. Free Mobile est rest\u00e9 muet aux dol\u00e9ances de Jean-Loup. Il a donc d\u00e9cid\u00e9 de porter l'affaire devant les tribunaux. Pour prouver ses accusations, l'op\u00e9rateur a fourni la photo d\u2019un iPhone d\u00e9mont\u00e9<\/strong>\u00a0accompagn\u00e9 de l'avis de la soci\u00e9t\u00e9 XPO Logistics, en charge de la gestion du service de location de la firme.<\/p>\n

Selon le tribunal, les preuves fournies par Free Mobile ne permettent pas de justifier le pr\u00e9l\u00e8vement de 200\u20ac. “Faute de pouvoir apporter la preuve du mauvais \u00e9tat du t\u00e9l\u00e9phone, Free mobile n\u2019aurait jamais d\u00fb pr\u00e9lever d\u2019argent sur le compte bancaire de Jean-Loup”<\/em> explique l'UFC-Que Choisir. Le tribunal d\u2019instance de Reims a donc statu\u00e9 en faveur de Jean-Loup.<\/p>\n

Lire \u00e9galement :\u00a0Free Mobile – que deviennent les smartphones en location une fois r\u00e9cup\u00e9r\u00e9s par l\u2019op\u00e9rateur ?<\/a><\/strong><\/p>\n