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Kuniye

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Avec son forfait \u00e0 19,99 euros par mois, Free Mobile propose une offre tr\u00e8s compl\u00e8te, notamment \u00e0 l\u2019international. A quelques exceptions pr\u00e8s. En Andorre par exemple, les communications sont exorbitantes. Une abonn\u00e9e en a fait l\u2019am\u00e8re exp\u00e9rience et a re\u00e7u une facture de 1122,45 euros. Free Mobile a rembours\u00e9 cette facture.<\/strong><\/p>\n

$\"free$ <\/p>\n

Depuis juin 2017, les op\u00e9rateurs de t\u00e9l\u00e9phonie mobile ont am\u00e9lior\u00e9 leurs offres. La fin des frais de roaming en Europe est entr\u00e9e en vigueur, les forfaits ont donc \u00e9volu\u00e9 en cons\u00e9quence. Chez la plupart des acteurs du march\u00e9, il est possible d\u2019utiliser son smartphone \u00e0 l\u2019\u00e9tranger comme si nous \u00e9tions en France. Toutefois, quelques destinations ne faisant par partie de l\u2019UE figurent parmi les exceptions. Chez Free Mobile, Andorre fait partie de ces destinations o\u00f9 il y a des surco\u00fbts.<\/p>\n

Le moins que l\u2019on puisse dire c\u2019est que ces surco\u00fbts sont exorbitants. Le 10 octobre 2017, l\u2019UFC-Que Choisir s\u2019est pench\u00e9 sur le cas de Free Mobile.<\/strong> L\u2019association de consommateurs d\u00e9non\u00e7ait des factures exorbitantes re\u00e7ues par certains abonn\u00e9s de l\u2019op\u00e9rateur. L\u2019UFC-Que Choisir \u00e9crivait alors :<\/p>\n

A 3 euros la minute d\u2019appel, 9,60 euros le MMS et 16 euros le m\u00e9gaoctet de data, Andorre est un paradis pour Free Mobile.<\/em><\/p>\n

A l\u2019\u00e9poque, l\u2019association de consommateurs s\u2019\u00e9tait pench\u00e9e sur le cas d\u2019Annie, une abonn\u00e9e de Free Mobile au forfait \u00e0 19,99\u20ac\/mois qui avait re\u00e7u une facture hallucinante de 1122,45 euros<\/strong>, soit 1089 euros de hors forfait, pour avoir utilis\u00e9 son smartphone en Andorre. Petit probl\u00e8me : sa consommation ne correspondait pas \u00e0 cette somme.<\/p>\n