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Free Mobile : depuis son arriv\u00e9e, son prix\u00a0de vos forfait a baiss\u00e9 de 40 %<\/a><\/li>\n<\/ul>\n

\"Free<\/p>\n

Si aujourd'hui nous sommes 51 % \u00e0 ne plus souscrire \u00e0 un forfait avec engagement, en 2013, pour profiter de ce forfait exclusif, il suffisait de souscrire \u00e0 un engagement sur 24 mois, soit deux ans. Le forfait ayant touch\u00e9 \u00e0 sa fin il y a environ une semaine, comment s'est pass\u00e9e la transition pour les personnes ayant souscrit \u00e0 cette offre ?\u00a0Aucun d\u00e9tail n'\u00e9tant apport\u00e9 parmi les conditions g\u00e9n\u00e9rales du forfait, un lecteur d'Univers\u00a0Freebox s'est manifest\u00e9 pour expliquer la situation.<\/p>\n

Il semblerait que l'offre \u00e0 39,99 \u20ac (ou 35,99 \u20ac pour les abonn\u00e9s Freebox) soit finalement reconduite \u00e0 l'issue des deux ann\u00e9es d'engagement<\/strong>. L'internaute qui esp\u00e9rait repasser \u00e0 un forfait de base \u00e0 19,99 \u20ac s'est vu gratifi\u00e9 d'une reconduction tacite de l'offre sans r\u00e9engagement accept\u00e9e en 2013.<\/p>\n

L'internaute raconte s'\u00eatre alors entretenu avec la hotline Free. L\u00e0, ils lui ont expliqu\u00e9 qu'il leur \u00e9tait impossible de le faire retourner sur un forfait \u00e0 19,99 \u20ac. La seule solution pour qu'il obtienne l'offre qu'il souhaitait \u00e9tait selon eux qu'il r\u00e9silie son engagement \u00e0 Free en changeant d'op\u00e9rateur, puis qu'il revienne chez Free Mobile ensuite.<\/p>\n

\"Free<\/p>\n

Tous les op\u00e9rateurs pratiquent ce genre de m\u00e9thode, lorsque l'on souscrit \u00e0 un forfait avec engagement, g\u00e9n\u00e9ralement, \u00e0 la fin de celui-ci, si nous ne nous manifestons pas le souhait de modifier notre offre, l'op\u00e9rateur nous reconduit automatiquement. Ici, le r\u00e9el probl\u00e8me est que Free ne dispose pas de m\u00e9thode interne<\/strong> pour assurer un changement d'offre.<\/p>\n

Pour les personnes ayant souscrit au forfait \u00e0 39,99 \u20ac en 2013, si\u00a0vous d\u00e9sirez profiter du tarif de l'offre Free illimit\u00e9, vous devrez donc faire une portabilit\u00e9 vers un autre\u00a0op\u00e9rateur puis en faire une deuxi\u00e8me pour chez Free Mobile. Ou r\u00e9silier votre abonnement et vous r\u00e9inscrire.<\/p>\n