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-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SFR condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre\" \/>\n<meta property=\"og:description\" content=\"SFR continue de faire parler de lui. Cette fois-ci l'op\u00e9rateur a \u00e9t\u00e9 condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\" \/>\n<meta property=\"og:site_name\" content=\"PhonAndroid\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/phonandroid\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-10T18:22:32+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-11-10T18:35:36+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/wp-pa.phonandroid.com\/uploads\/2016\/02\/UFC-Que-Choisir-SFR-Numericable-clients-mecontent.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"800\" \/>\n\t<meta property=\"og:image:height\" content=\"450\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Romain Vitt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@vitt_romain\" \/>\n<meta name=\"twitter:site\" content=\"@phonandroid\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Romain Vitt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\"},\"author\":{\"name\":\"Romain Vitt\",\"@id\":\"https:\/\/www.phonandroid.com\/#\/schema\/person\/eaffd3564b65ccae98964f8288dcfa22\"},\"headline\":\"SFR condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre\",\"datePublished\":\"2016-11-10T18:22:32+00:00\",\"dateModified\":\"2016-11-10T18:35:36+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\"},\"wordCount\":447,\"commentCount\":20,\"publisher\":{\"@id\":\"https:\/\/www.phonandroid.com\/#organization\"},\"articleSection\":[\"SFR-Altice\"],\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html#respond\"]}],\"copyrightYear\":\"2016\",\"copyrightHolder\":{\"@id\":\"https:\/\/www.phonandroid.com\/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\",\"url\":\"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html\",\"name\":\"SFR condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre\",\"isPartOf\":{\"@id\":\"https:\/\/www.phonandroid.com\/#website\"},\"datePublished\":\"2016-11-10T18:22:32+00:00\",\"dateModified\":\"2016-11-10T18:35:36+00:00\",\"description\":\"SFR continue de faire parler de lui. 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{"id":295274,"date":"2016-11-10T20:22:32","date_gmt":"2016-11-10T18:22:32","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=295274"},"modified":"2016-11-10T20:35:36","modified_gmt":"2016-11-10T18:35:36","slug":"sfr-condamne-publicite-mensongere-offre-fibre","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/sfr-condamne-publicite-mensongere-offre-fibre.html","title":{"rendered":"SFR condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre"},"content":{"rendered":"

Ce n\u2019est d\u00e9cid\u00e9ment pas la semaine de SFR. L\u2019op\u00e9rateur a \u00e9t\u00e9 condamn\u00e9 aujourd\u2019hui \u00e0 retirer une offre de son catalogue pour publicit\u00e9 mensong\u00e8re. L\u2019op\u00e9rateur affichait un prix promotionnel de 19,99 euros par mois pendant un an, puis 34,99 euros. Mais en r\u00e9alit\u00e9 il s\u2019agit plut\u00f4t de 54,98 euros par mois.<\/strong><\/p>\n

\"UFC-Que-Choisir-SFR-Numericable-clients-mecontent\"<\/p>\n

SFR a essay\u00e9 et a perdu. L\u2019op\u00e9rateur a \u00e9t\u00e9 condamn\u00e9 \u00e0 retirer une offre promotionnelle pour avoir diffus\u00e9 une campagne “bas\u00e9e sur des donn\u00e9es inexactes”<\/em> selon le tribunal de commerce de Paris. Nos confr\u00e8res du Figaro<\/a> se sont procur\u00e9s l\u2019ordonnance du juge dat\u00e9e du 9 novembre 2016 dans laquelle le juge reproche \u00e0 SFR d\u2019avoir diffus\u00e9 une publicit\u00e9 mensong\u00e8re.<\/strong><\/p>\n

L\u2019op\u00e9rateur au carr\u00e9 rouge promettait en effet une offre \u00e0 19,99 euros par mois pendant un an. Puis, \u00e0 l\u2019issue de cette premi\u00e8re ann\u00e9e le tarif basculait \u00e0 34,99 euros par mois. Sauf que ce que n\u2019a pas pr\u00e9cis\u00e9 SFR, c\u2019est que l\u2019offre \u00e0 34,99 euros par mois n\u2019incluait absolument pas les m\u00eames services.<\/strong><\/p>\n

En l\u2019occurence, l\u2019offre \u00e0 19,99 euros par mois incluait SFR Play. Mais apr\u00e8s la premi\u00e8re ann\u00e9e, avec un tarif \u00e0 34,99 euros par mois, les clients ne b\u00e9n\u00e9ficiaient plus de SFR Play. Pour en profiter, il fallait d\u00e9bourser 19,99 euros par mois en plus des 34,99 euros. Au total donc, un client qui voulait conserver son offre devait d\u00e9bourser apr\u00e8s la promotion de un an 54,98 euros par mois ! Le juge note dans son ordonnance :<\/p>\n

La fibre + SFR Play revient \u00e0 34,99 euros + 19,99 euros, soit 54,98 euros. Nous constatons que ce chiffre, ais\u00e9 \u00e0 identifier (\u2026) ne figure sur aucun support de la campagne en cause. Nous dirons que cette campagne, bas\u00e9e sur des donn\u00e9es inexactes, est volontairement trompeuse, qu\u2019\u00e0 l\u2019or\u00e9e de la p\u00e9riode de fin d\u2019ann\u00e9e, et son caract\u00e8re massif, elle cr\u00e9e un trouble manifestement illicite.<\/em><\/p>\n

Le juge du tribunal de commerce de Paris a donc<\/strong> condamn\u00e9 SFR \u00e0 supprimer sa campagne promotionnelle. Si l\u2019op\u00e9rateur refuse de s\u2019astreindre \u00e0 cette d\u00e9cision, il devra verser 10 000 euros par infraction constat\u00e9e. Par ailleurs SFR doit verser 10 000 euros \u00e0 Orange<\/strong> qui est \u00e0 l\u2019origine de la plainte dans cette affaire.<\/p>\n

Quoi qu\u2019il en soit, cette affaire ne va pas redorer le blason de l\u2019op\u00e9rateur qui est d\u00e9j\u00e0 au coeur de nombreuses pol\u00e9miques. Cette semaine, c\u2019est l\u2019UFC-Que Choisir qui se plaignait des trop nombreux litiges<\/a> entre l\u2019op\u00e9rateur et ses clients toujours non r\u00e9gl\u00e9s.<\/p>\n

https:\/\/www.phonandroid.com\/sfr-altice-condamne-80-millions-euros-amende-petites-magouilles-entre-amis.html<\/p>\n","protected":false},"excerpt":{"rendered":"Rien ne va plus chez SFR. L’op\u00e9rateur au carr\u00e9 rouge a \u00e9t\u00e9 condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre. SFR mentait sur le montant final de la facture une fois la promotion d’un an termin\u00e9e.","protected":false},"author":68,"featured_media":247524,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5182],"tags":[],"class_list":["post-295274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sfr"],"acf":[],"yoast_head":"\nSFR condamn\u00e9 pour publicit\u00e9 mensong\u00e8re sur une offre fibre<\/title>\n<meta name=\"description\" content=\"SFR continue de faire parler de lui. 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