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Kuniye

Cr\u00e9dits : 123RF<\/figcaption><\/figure>\n

Edit :\u00a0<\/strong>En r\u00e9ponse \u00e0 cet article, Amazon a tenu \u00e0 pr\u00e9ciser que \u00ab\u00a0Les affirmations de la Federal Trade Commission (FTC) sont fausses en fait comme en droit. La r\u00e9alit\u00e9 est que les clients appr\u00e9cient Amazon Prime et que nous faisons en sorte qu\u2019il soit clair et simple de souscrire ou r\u00e9silier l\u2019abonnement. Comme pour l\u2019ensemble de nos produits et services, nous sommes en permanence \u00e0 l\u2019\u00e9coute des retours de nos clients et notre objectif est d\u2019am\u00e9liorer leur exp\u00e9rience. Nous attendons que l\u2019affaire suive son cours et permette de faire toute la lumi\u00e8re sur les faits. Nous nous \u00e9tonnons d\u2019ailleurs que la FTC annonce ces poursuites sans nous avoir notifi\u00e9s au pr\u00e9alable, alors m\u00eame que nous \u00e9tions en pleine discussion avec leurs \u00e9quipes pour leur pr\u00e9senter les faits, le contexte et les enjeux juridiques, et avant m\u00eame que nous n\u2019ayons eu l\u2019opportunit\u00e9 d\u2019un dialogue avec les Commissaires avant qu\u2019ils n\u2019initient le contentieux. Bien que cette absence de dialogue soit inhabituelle et extr\u00eamement d\u00e9cevante, nous attendons de pouvoir faire valoir nos \u00e9l\u00e9ments devant les tribunaux<\/i>.\u00a0\u00bb<\/p>\n

La Federal Trade Commission (FTC) a poursuivi Amazon en justice, all\u00e9guant que le d\u00e9taillant am\u00e9ricain a travaill\u00e9 pendant des ann\u00e9es pour inscrire des consommateurs \u00e0 son service Prime sans leur consentement, tout en rendant sciemment difficile l'annulation de leurs abonnements.<\/strong><\/p>\n

\u00ab\u00a0Pendant des ann\u00e9es, le d\u00e9fendeur Amazon.com, Inc. a sciemment dup\u00e9 des millions de consommateurs en les incitant \u00e0 s'inscrire sans le savoir \u00e0 son service Amazon Prime<\/em>\u00a0\u00bb, affirme la FTC dans une plainte d\u00e9pos\u00e9e aupr\u00e8s du tribunal de district des \u00c9tats-Unis pour le district occidental de Washington. Plus pr\u00e9cis\u00e9ment, Amazon a utilis\u00e9 des conceptions d'interface utilisateur manipulatrices, coercitives ou trompeuses, connues sous le nom de “dark patterns”, pour inciter les consommateurs \u00e0 s'inscrire \u00e0 des abonnements Prime \u00e0 renouvellement automatique.<\/p>\n

Lire \u00e9galement<\/strong> – Prime Day 2023 : Amazon d\u00e9voile les dates officielles de la nouvelle \u00e9dition<\/a><\/p>\n