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SFR a \u00e9t\u00e9 condamn\u00e9 la semaine derni\u00e8re \u00e0 envoyer un courrier \u00e0 ses clients connect\u00e9s \u00e0 son r\u00e9seau \u00ab\u00a0fibre optique\u00a0\u00bb avec une terminaison c\u00e2bl\u00e9e. La justice estimant que ces derniers n\u2019ont pas \u00e9t\u00e9 correctement inform\u00e9s sur la nature de leur connexion domestique, ils pourront se d\u00e9sengager de l\u2019op\u00e9rateur sans frais ni d\u00e9lai. Une astreinte de 500 000 euros par jour accompagne cette obligation.<\/strong><\/p>\n

\"sfr<\/p>\n

C\u2019est une affaire qui traine depuis plusieurs ann\u00e9es : Orange et Free ont port\u00e9 plainte contre SFR en 2015<\/a> parce que l\u2019op\u00e9rateur au carr\u00e9 rouge fait la promotion d\u2019offres \u00ab fibre optique \u00bb m\u00eame aupr\u00e8s des foyers qui sont raccord\u00e9s en c\u00e2ble coaxial<\/strong>, avec l'ancien r\u00e9seau de Num\u00e9ricable. Les deux plaignants affirmaient alors que SFR ne devait pas avoir le droit d'appeler fibre optique ce qui n'en \u00e9tait pas. En janvier 2018, la Justice donnait raison au plaignant, estimant que SFR s\u2019\u00e9tait rendu coupable d\u2019un \u00ab d\u00e9faut d\u2019information sur les caract\u00e9ristiques exactes \u00bb de leur connexion. Et, surtout, l\u2019op\u00e9rateur devait informer les clients connect\u00e9s avec un c\u00e2ble coaxial, qu\u2019ils \u00e9taient en droit de r\u00e9silier leur abonnement, unilat\u00e9ralement, imm\u00e9diatement et sans p\u00e9nalit\u00e9<\/strong>.<\/p>\n

Lire aussi – SFR : Bercy ordonne un redressement fiscal de 245 millions d\u2019euros<\/a><\/strong><\/p>\n

SFR a \u00e9videmment fait appel de cette d\u00e9cision, en demandant \u00e0 ce que la proc\u00e9dure soit suspensive de la condamnation. Mais la justice a pris \u00ab le parti du consommateur \u00bb et a ordonn\u00e9 \u00e0 l\u2019op\u00e9rateur de se conformer au jugement. SFR a donc envoy\u00e9 fin 2018 une lettre d\u2019information stipulant qu\u2019il existe deux types de connexion : FTTH et FTTB, pr\u00e9cisant que, dans le second cas, il est possible qu\u2019une connexion coaxiale soit utilis\u00e9e<\/strong> pour raccorder le logement \u00e0 la fibre optique et que la longueur du c\u00e2ble pouvait \u00eatre comprise entre 100 et 750 m\u00e8tres. Dans des mentions en caract\u00e8res d\u2019un millim\u00e8tre de haut et ins\u00e9r\u00e9s en bas de page, SFR informait les clients que les abonn\u00e9s c\u00e2bl\u00e9s pouvaient se d\u00e9sengager.<\/p>\n