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Kuniye

{"id":2271774,"date":"2020-01-10T23:05:43","date_gmt":"2020-01-10T22:05:43","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2271774"},"modified":"2020-01-16T00:23:13","modified_gmt":"2020-01-15T23:23:13","slug":"bouygues-telecom-accompagne-ses-clients-a-resoudre-leurs-problemes-de-mobile","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/bouygues-telecom-accompagne-ses-clients-a-resoudre-leurs-problemes-de-mobile.html","title":{"rendered":"Bouygues Telecom vous aide \u00e0 r\u00e9soudre et diagnostiquer les probl\u00e8mes li\u00e9 \u00e0 votre smartphone"},"content":{"rendered":"

Pour aider ses clients \u00e0 r\u00e9soudre des dysfonctionnements avec leurs smartphones, Bouygues Telecom a d\u00e9velopp\u00e9 un outil d\u2019assistance en ligne accessible depuis leur interface personnelle. Toutes les marques propos\u00e9es hier et aujourd\u2019hui par l\u2019op\u00e9rateur sont r\u00e9f\u00e9renc\u00e9es.<\/strong><\/p>\n

$\"bouygues$ <\/p>\n

Le smartphone n\u2019est pas un appareil simple, m\u00eame pour ceux qui ont l\u2019habitude d\u2019en manipuler tous les jours. Les technologies \u00e9voluent. Les syst\u00e8mes d\u2019exploitation sont complexes. Les manuels d\u2019utilisation sont succincts. Et les mises \u00e0 jour ont parfois des cons\u00e9quences inattendues. Sans oublier les nouvelles versions des applications qui peuvent provoquer des bugs et des incompatibilit\u00e9s. Ou encore l\u2019usure naturelle. Du jour au lendemain, un appareil qui fonctionnait bien peut ne plus fonctionner aussi bien.<\/p>\n

Pour offrir \u00e0 ses clients un premier niveau de d\u00e9pannage, qui rel\u00e8ve parfois d\u2019un simple r\u00e9glage \u00e0 changer ou un conseil \u00e0 offrir, Bouygues Telecom propose un outil en ligne d\u2019assistance<\/strong> qui les accompagne \u00e0 r\u00e9pondre aux premi\u00e8res questions. Dans certains cas, l\u2019outil r\u00e9sout simplement le probl\u00e8me rencontr\u00e9. Dans d\u2019autres, son diagnostic sera la premi\u00e8re \u00e9tape vers une assistance humaine, voire une r\u00e9paration (ou un remplacement).<\/p>\n

Cet outil, que vous retrouvez \u00e0 partir de votre espace client, est accessible depuis l\u2019onglet assistance<\/strong>, puis en s\u00e9lectionnant l\u2019option \u00ab\u00a0r\u00e9soudre un probl\u00e8me li\u00e9 \u00e0 un mobile<\/strong> \u00bb. Notez que cet \u00e9galement \u00e0 partir de cet onglet que vous retrouvez les manuels d\u2019utilisation num\u00e9riques d\u2019un smartphone. Des manuels qui seront toujours (beaucoup) plus d\u00e9taill\u00e9s que les petits leaflets ins\u00e9r\u00e9s dans les boites de t\u00e9l\u00e9phone. \u00c0 partir de \u00ab r\u00e9soudre un probl\u00e8me \u00bb, vous acc\u00e9dez \u00e0 plusieurs options : param\u00e9trage<\/strong>, test de r\u00e9seau<\/strong> et diagnostic<\/strong>.<\/p>\n