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{"id":2131627,"date":"2018-02-13T12:00:37","date_gmt":"2018-02-13T11:00:37","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2131627"},"modified":"2022-04-11T08:58:07","modified_gmt":"2022-04-11T06:58:07","slug":"orange-free-sfr-bouygues-litiges-portant-resiliation-explosent-2017","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/orange-free-sfr-bouygues-litiges-portant-resiliation-explosent-2017.html","title":{"rendered":"Orange, Free, SFR et Bouygues : les litiges portant sur la r\u00e9siliation explosent en 2017"},"content":{"rendered":"

Les litiges portant sur la r\u00e9siliation sont en augmentation chez les op\u00e9rateurs comme Orange, Free, SFR et Bouygues en 2017 d\u2019apr\u00e8s l\u2019AMCE (L'Association M\u00e9diation des Communications \u00c9lectroniques) qui vient de publier un rapport. Plus de 13.000 consommateurs ont fait appel aux services de l\u2019association pour tenter de r\u00e9soudre leur conflit avec leur op\u00e9rateur. Jetons un oeil sur les chiffres communiqu\u00e9s par le m\u00e9diateur.<\/strong><\/p>\n

\"OrangeLes consommateurs rencontrent de nombreuses difficult\u00e9s avec leur op\u00e9rateur d'apr\u00e8s le m\u00e9diateur. Les litiges touchent la facturation (21%), la r\u00e9siliation (28%), les probl\u00e8mes techniques (24%) ou divers points concernant le contrat souscrit (27%). Les sources de probl\u00e8mes sont vari\u00e9es, mais les consommateurs peuvent compter sur des plateformes d\u2019aides comme J\u2019alerte L\u2019ARCEP<\/a> entre autres. L\u2019AMCE vient \u00e9galement en aide<\/a><\/em> aux clients et \u201cf\u00e9d\u00e8re la quasi-totalit\u00e9 des fournisseurs de service de communications \u00e9lectroniques (mobile, fixe, fibre), soit plus de 99 % du secteur des t\u00e9l\u00e9communications grand public en France et dans les DOM TOM<\/em>\u201d.<\/p>\n