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Kuniye

Cr\u00e9dits : Huawei, Apple, Honor<\/figcaption><\/figure>\n

Comme chaque ann\u00e9e depuis maintenant trois ans, le groupe Fnac-Darty a publi\u00e9 ce mardi 8 septembre 2020 les r\u00e9sultats de son troisi\u00e8me barom\u00e8tre du service apr\u00e8s-vente<\/strong>. Apr\u00e8s une premi\u00e8re \u00e9dition limit\u00e9e \u00e0 seulement 15 familles de produits, cette nouvelle it\u00e9ration a fait le pari de comparer et d'analyser les appareils de 63 familles diff\u00e9rentes<\/strong>, entre les TV, les appareils photo, les ordinateurs portables, les grille-pains, les planchas et bien entendu les smartphones.<\/p>\n

Le principe est tr\u00e8s simple : chaque cat\u00e9gorie d'appareils se voit attribuer un score de durabilit\u00e9 globale<\/strong>, calcul\u00e9 en fonction de la durabilit\u00e9 moyenne des produits, de leur r\u00e9parabilit\u00e9, et de la disponibilit\u00e9 des pi\u00e8ces de rechange. Depuis la premi\u00e8re \u00e9dition en 2018, la moyenne du score de durabilit\u00e9 est fix\u00e9e \u00e0 100.<\/p>\n

En d'autres termes, chaque famille affichant un score sous la barre des 100 indique une faible durabilit\u00e9 des produits<\/strong>. \u00c0 l'inverse, les scores sup\u00e9rieurs \u00e0 100 montrent une durabilit\u00e9 sup\u00e9rieure \u00e0 la normale. Concernant les smartphones, le classement n'a pas boug\u00e9 d'un iota : Huawei, Honor et Apple sont toujours consid\u00e9r\u00e9es comme les marques les plus fiables<\/strong> selon le barom\u00e8tre du SAV Fnac-Darty.<\/p>\n