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les assurances s'engagent \u00e0 ne plus vous harceler en 2020 !<\/title>\n<meta name=\"description\" content=\"Que Choisir r\u00e9v\u00e8le que les compagnies d'assurances et courtiers se sont engag\u00e9s \u00e0 ne plus pratiquer de d\u00e9marchage t\u00e9l\u00e9phonique abusif.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phonandroid.com\/demarchage-telephonique-les-assurances-sengagent-a-ne-plus-vous-harceler-en-2020.html\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"D\u00e9marchage t\u00e9l\u00e9phonique : les assurances s'engagent \u00e0 ne plus vous harceler en 2020 !\" \/>\n<meta property=\"og:description\" content=\"Que Choisir r\u00e9v\u00e8le que les compagnies d'assurances et courtiers se sont engag\u00e9s \u00e0 ne plus pratiquer de d\u00e9marchage 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{"id":2261933,"date":"2019-11-20T18:38:08","date_gmt":"2019-11-20T17:38:08","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2261933"},"modified":"2019-11-20T18:38:08","modified_gmt":"2019-11-20T17:38:08","slug":"demarchage-telephonique-les-assurances-sengagent-a-ne-plus-vous-harceler-en-2020","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/demarchage-telephonique-les-assurances-sengagent-a-ne-plus-vous-harceler-en-2020.html","title":{"rendered":"D\u00e9marchage t\u00e9l\u00e9phonique : les assurances s’engagent \u00e0 ne plus vous harceler en 2020 !"},"content":{"rendered":"

Les assurances s'engagent \u00e0 ne plus abuser du d\u00e9marchage t\u00e9l\u00e9phonique \u00e0 compter du 1er juillet 2020 au plus tard. Que Choisir r\u00e9v\u00e8le que les acteurs du secteur se sont mis d'accord pour exiger le consentement pr\u00e9alable des consommateurs, et de faciliter la rupture de contrats souscrits par t\u00e9l\u00e9phone pour d\u00e9courager la pratique.<\/strong><\/p>\n

\"D\u00e9marchage<\/p>\n

C'est un fait : le d\u00e9marchage t\u00e9l\u00e9phonique<\/a> fait encore partie du parcours de vente de nombreuses entreprises. Dont les compagnies et courtiers d'assurance. Or, comme le rel\u00e8ve l'UFC Que Choisir, “prenant au d\u00e9pourvu les consommateurs, la relation commerciale qui en d\u00e9coule est irr\u00e9m\u00e9diablement vici\u00e9e”<\/em>. Et d'ajouter :\u00a0“au regard de la complexit\u00e9 des contrats d\u2019assurance, cette pratique est \u00e0 l\u2019origine d\u2019un nombre consid\u00e9rable de plaintes au sein de nos structures, provenant notamment des personnes \u00e2g\u00e9es et\/ou isol\u00e9es”<\/em>.<\/p>\n

Or, l'UFC Que Choisir annonce que les professionnels du secteur se sont enfin mis d'accord pour remettre \u00e0 plat l'ensemble de leur force de vente. Premier changement : les d\u00e9marcheurs devront clairement annoncer le caract\u00e8re commercial de l'appel, d\u00e9crire le produit et s'assurer que la personne au bout du fil souhaite bien poursuivre la conversation. Le cas \u00e9ch\u00e9ant, interdiction d\u00e9sormais d'insister : ils devront mettre imm\u00e9diatement un terme \u00e0 l'appel.<\/p>\n

Autre nouveaut\u00e9 : le consentement. Fini les ambigu\u00eft\u00e9s qui d\u00e9bouchent sur la conclusion d'un contrat d\u00e8s le premier appel. D\u00e9sormais ce n'est plus possible, les d\u00e9marcheurs devront forc\u00e9ment passer un second appel, qui ne peut avoir lieu avant un d\u00e9lai de 24 heures – d\u00e9lai de r\u00e9flexion pour le consommateur, afin que ce dernier puisse\u00a0“prendre connaissance de la documentation contractuelle et ainsi r\u00e9aliser un choix libre et \u00e9clair\u00e9”<\/em>, explique Que Choisir.<\/p>\n

Par ailleurs,\u00a0“la souscription \u00e0 l\u2019oral d\u2019un contrat (lecture d\u2019un code SMS, r\u00e9p\u00e9tition d\u2019une phrase) est destin\u00e9e \u00e0 dispara\u00eetre”<\/em> au vu des nombreux abus. Que Choisir ajoute que\u00a0“le seul paiement de la prime d\u2019assurance ne pourra plus constituer une preuve de l\u2019accord du consommateur”<\/em>. Il faut donc forc\u00e9ment un \u00e9crit et une signature. Et les d\u00e9marcheurs ne pourront plus proposer un contrat pour un risque d\u00e9j\u00e0 couvert par un autre contrat par lequel le prospect est encore engag\u00e9.<\/p>\n

Enfin, l'accord facilite la r\u00e9siliation des contrats souscrits apr\u00e8s un d\u00e9marchage t\u00e9l\u00e9phonique. D'abord gr\u00e2ce \u00e0 davantage d'informations : les assureurs devront envoyer une \u00ab\u00a0lettre de bienvenue\u00a0\u00bb d\u00e8s la souscription d'un contrat o\u00f9 sont \u00e9crites noir sur blanc les conditions de leur souscription, de leur droit de r\u00e9tractation et de ses modalit\u00e9s. Les contrats conclus par t\u00e9l\u00e9phone pourront par ailleurs \u00eatre r\u00e9sili\u00e9s par un simple email.<\/p>\n

Lire \u00e9galement :\u00a0Bloctel invite ses utilisateurs \u00e0 renouveler leur inscription<\/a><\/strong><\/p>\n

Que pensez-vous de ces nouvelles mesures ? Partagez votre avis dans les commentaires.<\/p>\n

Source : UFC Que Choisir<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Les assurances s’engagent \u00e0 ne plus abuser du d\u00e9marchage t\u00e9l\u00e9phonique \u00e0 compter du 1er juillet 2020 au plus tard. 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