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Kuniye

{"id":2149481,"date":"2018-04-24T09:48:53","date_gmt":"2018-04-24T07:48:53","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2149481"},"modified":"2022-09-26T09:34:43","modified_gmt":"2022-09-26T07:34:43","slug":"sfr-service-clients-pratiquement-disparu-1500-departs-client-obsession","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/sfr-service-clients-pratiquement-disparu-1500-departs-client-obsession.html","title":{"rendered":"SFR : le service clients a pratiquement disparu passant de 1500 \u00e0 40 employ\u00e9s en 1 an \u00e0 peine"},"content":{"rendered":"

SFR a pratiquement fait dispara\u00eetre\u00a0son service clients suite \u00e0 1500 d\u00e9parts volontaires et ne compte d\u00e9sormais plus qu'une quarantaine de salari\u00e9s. La soci\u00e9t\u00e9 fait \u00e0 pr\u00e9sent appel \u00e0 des prestataires pour prendre le relais. L\u2019op\u00e9rateur au carr\u00e9 rouge est souvent point\u00e9 du doigt pour les lacunes de son service clients par les associations de consommateurs, comme UFC-Que Choisir et 60 millions de consommateurs.<\/b><\/p>\n

$\"sfr$ Selon LesJours<\/em>, en moins d\u2019un an et apr\u00e8s deux d\u00e9parts volontaires, SFR a supprim\u00e9 la quasi-totalit\u00e9 de son service clients pour l\u2019externaliser. Il resterait\u00a0 moins d\u2019une quarantaine de salari\u00e9s<\/strong> rattach\u00e9s au service clients selon les informations de nos confr\u00e8res. C\u2019est la cons\u00e9quence de deux plans de \u201cd\u00e9parts volontaires\u201d successifs. Depuis, rien ne va plus chez SFR, le champion des litiges chez les op\u00e9rateurs en 2017 d\u2019apr\u00e8s UFC-Que Choisir.<\/p>\n