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{"id":2144349,"date":"2018-03-28T18:00:19","date_gmt":"2018-03-28T16:00:19","guid":{"rendered":"https:\/\/www.phonandroid.com\/?p=2144349"},"modified":"2022-09-26T09:34:39","modified_gmt":"2022-09-26T07:34:39","slug":"free-est-numero-un-de-la-satisfaction-client-selon-lufc-que-choisir","status":"publish","type":"post","link":"https:\/\/www.phonandroid.com\/free-est-numero-un-de-la-satisfaction-client-selon-lufc-que-choisir.html","title":{"rendered":"Free est num\u00e9ro un de la satisfaction client selon l’UFC-Que Choisir !"},"content":{"rendered":"

Free vient d'\u00eatre \u00e9lu num\u00e9ro un de la satisfaction client par l'UFC-Que Choisir. Selon l'\u00e9tude r\u00e9alis\u00e9e par l'association de consommateurs, 9 clients Free sont 10 sont satisfaits de leur op\u00e9rateur. En bas de ce classement, on retrouve une nouvelle fois SFR, qui peine \u00e0 satisfaire plus de 60% de sa client\u00e8le. D\u00e9couvrez tous les chiffres et constats de l'\u00e9tude de l'UFC-Que Choisir.\u00a0<\/strong><\/p>\n

\"free\"<\/p>\n

En moyenne, un abonn\u00e9 fran\u00e7ais reste jusqu'\u00e0 9 ans chez le m\u00eame op\u00e9rateur, r\u00e9v\u00e8le l'\u00e9tude intitul\u00e9e “Vous et votre FAI”<\/strong>. Chez Orange, cette moyenne grimpe \u00e0 12 ans. Cette fid\u00e9lit\u00e9 des clients envers les op\u00e9rateurs s'explique par “la faible concurrence”<\/em>, des “frais de r\u00e9siliation \u00e9lev\u00e9s”<\/em> et “par la complexit\u00e9 de la proc\u00e9dure”<\/em>. “Les trois quarts des personnes ayant r\u00e9pondu \u00e0 notre questionnaire paient d\u00e9sormais plus de 30\u00a0\u20ac et un tiers plus de 40\u00a0\u20ac”<\/em> rapporte aussi l'UFC-Que Choisir. Selon l'association, les prix des\u00a0offres triple-play a tendance \u00e0 augmenter ces derni\u00e8res ann\u00e9es.<\/p>\n